Terms & Conditions
Phoenix Chauffeurs Ltd maintains a strict non-smoking policy in all its vehicles
The Company and its chauffeurs have the right to refuse to carry any passengers who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to chauffeur, the vehicle or any other passengers.
Your booking may be subject to additional waiting time and car park charges.
The charge on your credit card statement will be shown as Phoenix Chauffeurs Ltd.
If a booking is cancelled by the Customer within 48 hours from the start of the period hire, 50% of all monies paid will be non-refundable.
If a booking is cancelled by the Customer within 24 hours from the start of the period hire, 100% of all monies paid will be non-refundable.
If a wedding booking is cancelled within 3 months from the start of the period of hire, the deposit will be non-refundable.
If a wedding booking is cancelled within 2 months from the start of the period of
hire, the full hire amount will still be charged to the customer.
If the customer does not appear at the time and place designated as
the pickup point, all monies paid will be non-refundable.
Excess will be charged at the prevailing hourly rate.
Incurred car parking fees will be charged at cost.
All hire charges are rounded up to the nearest 30 minutes.
A surcharge of 100% will be added to the current tariff for services provided on bank and public holidays. Christmas Day, Boxing Day and New Year’s Eve are by prior negotiation.
In the event where a passenger has an excess of baggage, the Company reserve the right to refuse any luggage or property in the car which in our opinion would result in the vehicle being damaged
or unsafe to drive on the road.
All hires must be fully paid in advance except where the hirer has a credit account wherein payment is due within 30 days from the date of invoice.
The Company expressly prohibit any person other than our chauffeurs to drive our vehicles.
Phoenix Chauffeurs Ltd accepts most Credit or Debit cards including American Express.
Account facilities are available for registered UK and international companies.
If the customer has any complaints regarding Phoenix Chauffeurs Ltd, the customer is encouraged to inform company as soon as possible, but no later than 7 days after the booking.
Phoenix Chauffeurs Ltd guarantees its customers that all their personal data remains safe and private.
Phoenix Chauffeurs Ltd do not store any credit card data.